Terms & Conditions

These Terms and Conditions outline the rules and guidelines for using the services provided by NameChangeBangalore.com (referred to as “the Company,” “we,” “us,” or “our”) and form a legally binding agreement between the Company and the customer (referred to as “you” or “the Customer”). By engaging our services, you agree to comply with these terms.

• General Service Conditions
  • Customer Cooperation: Customers must ensure that residents, employees, or society members cooperate as required to facilitate the smooth completion of services. All rooms or areas to be serviced must be made accessible.
  • Availability of Premises: The premises must be accessible at the agreed time for service delivery. Any delays or obstacles in accessibility may impact the service quality and timing.
• Service Visits and Scheduling
  • Our services are provided during regular working hours and do not include weekends or holidays. If service is requested outside of standard hours, additional charges will apply.
• Contract and Obligations
  • Non-Transferable Contract: The service contract is specific to the premises listed and cannot be transferred to a different location. Any address change will require a new service agreement.
  • Non-Cancelable Contract: Contracts cannot be terminated or canceled before the service period ends.
  • Payment Terms: Payments are due in advance and can be made by Cash, Cheque, or DD. Service will not commence until payment is received and verified.
• Responsibilities and Limitations
  • Presence During Service: The Customer, or an authorized representative, must be present during the service. This ensures transparency and accountability in the service process.
  • Liability Limitation: The Company is not liable for any damages, injuries, or loss to persons or property during the service unless arising from negligence by the Company.
  • Exclusion of Damages to Property: The Company will not be responsible for any accidental damages to interior or exterior structures resulting from service activities.
• Complaints and Service Issues
  • Complaint Handling: For any complaints, please contact our Call Center with your contract number, name, and details. Complaints must be filed promptly to allow for service follow-up.
  • Re-treatment Guarantee: If the initial service does not fully address the issue, we will perform additional treatment at no extra cost, provided conditions and instructions are adhered to.
• Health and Safety Compliance
  • Restricted Access: Children, pets, senior citizens, and individuals with allergies or respiratory conditions should not be present during service and should only re-enter after thorough cleaning.
  • Access to Electrical and Plumbing Information: Customers should provide details on electrical wiring and plumbing locations to prevent accidental damage.
• Instructions for Service Completion
  • Customers must review the Do’s and Don’ts guidelines provided during booking to avoid service interruptions.
  • Movable furniture should be shifted away from walls, and areas should be cleared as instructed.
• Service Disclaimer
  • Use of Chemicals and Equipment: Certain services require drilling and the use of chemicals that may produce noise or odor. Customers are advised to prepare accordingly.
  • Limitations of Results: The effectiveness of services is contingent on full access to affected areas. Service may be compromised if certain areas are inaccessible.
• Special Service Provisions
  • Rodent Control: Do not disturb or move bait stations or traps set in strategic locations.
  • Gel-Based Treatments: Refrain from cleaning or removing gel spots after application, as they are crucial for pest control effectiveness.
  • Wood-Borer and Bedbug Services: Premises must be inspected, and affected areas cleared and cleaned post-treatment.
• Service-Specific Limitations

  Each service has its own requirements and guidelines for optimal results. Customers must adhere to specific instructions provided by technicians for service effectiveness.

• Change in Service Requirements

  If additional requests or modifications to the original service agreement arise, additional charges will apply.

• Cancellation and Refund Policy
  • Cancellation Policy:
    • Non-Cancelable After Confirmation: Once confirmed, the service cannot be canceled but may be rescheduled within 24 hours of booking confirmation.
    • Substitute Service Option: Within 24 hours of booking, customers may opt for an alternative service, subject to price adjustments if necessary.
  • Refund Policy:
    • Refund After Service Completion: No refunds (partial or full) are provided once the service is rendered.
    • Pre-Service Refunds: In cases of issues or delays prior to service commencement, customers may contact us for a full refund.
• Limitation of Liability

  The Company does not guarantee results in cases where treatment instructions are not followed, or treated areas are disturbed post-service. Additionally, we are not responsible for any indirect damages arising from the service.

• Contact Information

  For queries regarding these Terms & Conditions, please contact us at support@NameChangeBangalore.com.